Nurturing team culture by enabling and empowering growth of the Scotland Design and Research team.

Organising and running regular knowledge sharing sessions with team in order to grow skills and share insight about the wider design practice.

Bridging the knowledge gap in design and technology through ‘value of design’ case studies.

Continued development of my skills in design, technology and consultancy and applying these to solve hard problems for clients.

Understanding and identifying user and business problems and questioning assumptions and bringing an outside-in mentality to clients.

Prototyping concepts and interactions, and working with developers to implement solutions.

Planning and implementing user research sessions to support product design and advocating for the user.

Created and maintained the Design System for Planning.

Initiated work on the alpha phase of new ‘Apply’ and ‘Find and Explore’ service.

Formed delivery roadmap.

Developed supplementary digital data insights published alongside National Planning Framework 4 draft consultation.

Designed holistic new service concept for a new digitally transformed planning system.

Created a holistic suite of inter-connected high fidelity prototypes to demonstrate how a digitised planning service could address challenges and opportunities identified during discovery.

Followed Scottish Government Design System.

Presented designs and concepts at large scale stakeholder events, board meetings, and small scale ministerial briefings.

Produced demo videos of prototypes walkthroughs.

Worked as part of a multi-disciplinary agile team.

Produced user journey maps, user needs, wireframes and usability testing plans.

Published blogs and web articles for wider communications strategy.

Analysing, identifying, and designing improvements to the eDevelopment.scot service.

Working with developers to implement improvements and bug fixes.

Running the day to day operating of the eDevelopment service.

Managing stakeholder relationships.

Understanding the impacts of legislative changes and designing and implementing required updates.

Project support for the award winning launch of the new ePlanning, eDevelopment and eBuildingStandards services.

PRINCE2 project management support.

Managing RAID log.

Managing the day to day running of the office of Digital Director at The Scottish Government.

Providing telephony based customer service for state pension and benefit customers.

Received regular appraisal awards for my customer service.

Developed skills in graphics design, interface design, coding (C++, HTML/CSS) and creating experience driven content.